Literature review on customer satisfaction in insurance sector

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Vidyodaya Journal of Management

This Study focuses on the customer relationship marketing antecedents which impacts customer satisfaction in Nigerian Banking Industry. The banks studied here are First Bank, GTB,Wema Bank, Fidelity Bank, and others, the population for the study consisted of customers withinUgbowo campus, Edo State who had Accounts with such Banks. customer satisfaction increases. In this way, the association between service quality and customer satisfaction has emerged as a topic of critical and strategic concern (e.g. Bolton & Drew, ; Cronin & Taylor, ; Taylor & Baker, ). Mihelis () evaluates customer satisfaction only in the private sector banks in Greece. involved in service delivery. On the other hand, NWSC has continued to publish literature on Customer Satisfaction Indices which are derived from annual customer surveys; the latest being reported as 90%. The Tariff Review Study () established a number of issues that negatively affected satisfaction levels in towns managed under NWSC.

Vidyodaya Journal of Management
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Swot Analysis Of Gk And Zinox

Abstract Prior literature presents a positive link between customer satisfaction and firms’ financial outcomes, including greater revenue, profitability, and prices. However, few studies approach the topic of customer satisfaction Cited by: 4. CHAPTER 2 LITERATURE REVIEW Customer satisfaction Customer Satisfaction is a term used by the companies that the products or services offered meet or surpass the expectation of their customers. Greenwell describes customer satisfaction as the post purchase, judgment, connected with the purchase decision and tends to return again back for the purchase (). The aim of this study is to examine the concepts of service quality, customer satisfaction and customer loyalty and their relationships with the goal of establishing greater clarity on the path of the relationship flow at Metropolitan in the life insurance industry in South Africa.

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sustainability Article The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector Miklós Pakurár 1, Hossam Haddad 2, János Nagy 3, József Popp 4,* and Judit Oláh 1 1 Faculty of Economics and Business, Institute of Applied Informatics and Logistics, University of Debrecen, Debrecen, Hungary; blogger.com@blogger.com (M.P.); blogger.com@econ. sector insurance, the competition within the industry is becoming very intense. Competition in the country among the insurance companies is strong as there have been new entrants into the market. Thus customer satisfaction is a crucial issue for the insurance company management to . Customer Satisfaction Factors in Life Insurance Growth in Ghana by Geraldine Gina Abaidoo MBA, University of Ghana, BA, University of Cape Coast, Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University December Abstract The growth rate of life insurance in Ghana is under 1% of GDP, and life.

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Current Issue

customer satisfaction and service quality in service sectors with respect to the service quality dimensions. LITERATURE REVIEW AND THEORITICAL FRAMEWORK .. 6 CUSTOMER SATISFACTION Questionnaire 3: A financial sector (FOREX Bank) List of Table. being most influencing factors for customer’s choice of a insurance companies. Key words: potential customers, demographic variables, factors, customer satisfaction. I. Introduction The development of the economy depends on the soundness of its financial system. Insurance sector is one of the major players in financial system. Literature review The study investigates every service provided by libraries based on the theories of “service quality” and “customer satisfaction”. Literature including banking industry, credit card companies, motor repair shops, and long-distance telecommunication companies, and the.

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Crowding Perception In Restaurant Environments

customer satisfaction increases. In this way, the association between service quality and customer satisfaction has emerged as a topic of critical and strategic concern (e.g. Bolton & Drew, ; Cronin & Taylor, ; Taylor & Baker, ). Mihelis () evaluates customer satisfaction only in the private sector banks in Greece. Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry Haemoon Oh and Sara C. Parks Hospitality Research Journal 3, To study the level of customer satisfaction in the same area To study is there any relationship between the two variables i.e. Service quality (independent) and customer satisfaction (dependent). Literature Review: Customer satisfaction is something that includes apparent assessment of all the services and products (Leem and Yoon, ).